A homeowner finds a vetted contractor in their area and starts a project. Every request lands in TTS back office first, where a real person confirms it before it ever reaches the contractor. One step, marking the lead qualified, is what routes it, bills it, and starts the contractor's clock, all at once.
The homeowner chooses the work they need, then narrows to their state and city. They see the vetted member contractor serving that area, with the Licensed, Insured, Verified badge and their reviews.
The contractor's mini-site sells the work: real projects, real reviews, and a clear way to begin. The homeowner taps Start Your Project. Because they began here, the request is tied to this contractor from the first click.
The homeowner fills out the request: their project, timeline, budget, financing interest, and contact details. On submit, the form posts straight into GHL and the journey crosses into TTS back office.
The form creates the master lead as an opportunity in the Marketing Pipeline, inside the Top Tier Strategies LLC sub-account, at the New Lead stage. It is tagged New Request and not yet assigned. This master record is the full audit trail from here on, and it stays in TTS no matter where the lead goes next.
A person on the TTS team calls the homeowner to confirm three things: a real person, a real project, and real intent. They move the opportunity to Contacted while they work it. This is the promise that protects the contractor. He only ever pays for a lead a person has checked by hand.
A lead that does not qualify stays in intake. It never reaches a contractor and never bills.
When the project checks out, the admin moves the opportunity to the Qualified stage in that same pipeline. That move is the green light, and two tags ride along behind it. Qualified lead is the permanent stamp that says "this is real." Assigned is the routing flag that fires the lead to the contractor. Keeping the tags separate is what lets a lead be re-routed later without losing its "real" stamp.
At the moment of routing, the per-lead charge is recorded against the contractor at his tier rate. Qualified, assigned, routed, and billed are one motion.
The lead creates a contact and an opportunity at the New Lead stage in the contractor's own sub-account, carrying the notes from the qualifying call. It stamps two deadlines and notifies him by email, SMS, and in-portal.
The clock runs only while the lead is untouched. The moment he moves it to Contacted, the clock stops.
The contractor calls the homeowner and moves the lead to Contacted, stopping the clock. From there it runs his normal sale, Quoted, then Won or Lost. The charge stands and the two of them take it from here.
If it sits untouched past 48 hours, the system reverses his charge, deletes the working copy so he cannot call it late, and sends the lead back up to TTS to re-route. No homeowner ever gets two contractors calling.
masterLives in TTS back office. The audit trail. Never leaves.copyLives in the contractor's account. Disposable, and deleted on recall so a missed lead can never be called late.qualified leadThe permanent "this is real" stamp. Added once, never removed.assignedThe routing flag. Adding it fires the lead; recall clears and re-adds it.paidFrom the contractor's own ads. Goes straight to him, not charged as organic.Respond By+24h from routing. The target the homeowner is told.Auto-Reassign+48h from routing. Untouched at this point and the recall fires.